All facts, details & recommendations on our website are provided for information purposes only and are not intended to diagnose, prescribe or replace the advice of professionals. Our recommendations are based on the advice of qualified alternative therapy practitioners and widely accepted facts about a particular natural ingredient.
Customer feedback is provided voluntarily, and as such it is based on individual perception & expectations from a particular product.
Natural skin care products are not a medication, and we can only make recommendation for suitability of our products in certain skin ailments & conditions. Any recommendations accepted by a purchaser are accepted entirely at the purchasers risk.
By purchasing our products you accept responsibility to check with a professional before using any products that may interfere with drugs or medical conditions.
By purchasing our products you recognise and accept the fact that that some natural ingredients, essential oils in particular, may still cause sensitivity in susceptible individuals and that meTIME products will not be held responsible for such occurrences. We encourage those with sensitive skin to perform a patch test on the skin for possible reactions.
By ordering from our site you confirm and accept that you have read our terms and conditions.
Whilst every effort is made to accurately describe our products, there may be slight variation in product colour, packaging design or specification. We endeavour to make sure pricing is correct at time of publishing but reserve the right to change prices due to error or supplier changes.
We accept online payments by PayPal. Please note that payment for your order must be made upon check out.
DISPATCH OF ORDERS
Our products are very often made to order (they are fresh and handmade after all!). Please allow up to 5 working days for your order to be processed & despatched. If you have ordered products, which are in stock or already made, your order will be processed & despatched within 5 working days. Please note that we are not able to guarantee delivery times/dates and accept no responsibility for loss resulting from delivery delays.
RETURNS, DAMAGED GOODS & CANCELLATIONS
Because of the nature of the products we sell we do not accept returns/refunds.
DAMAGED / INCORRECT GOODS:- We must be notified of incorrect, missing or damaged products within 3 days of receipt. - We accept no responsibility for goods damaged in transit, though it is at our discretion that we may send you a replacement. - All orders are checked carefully before dispatch to minimise the chance of a product missing from your parcel. Please check your package carefully before contacting us to advise of a missing product, smaller items can get lost within the loose fill used to secure your products in transit. We will not refund the P&P fee (for UK orders) and the relevant fee for overseas orders WILL NOT be refunded.
SUITABILITY OF PURPOSE
We do not accept responsibility for misuse of our products. It is the responsibility of the customer to use the products with discretion. We do not accept responsibility for damage or defect of goods arising from incorrect storage or use by the customer. We accept no liability for loss or consequential damage arising from the goods supplied.
All products are checked carefully before dispatch to the customer. We cannot be held responsible for deterioration of the products due to the customer's incorrect storage conditions ie, exposure to direct sunlight, frost, humidity or heat etc. The customer should ensure that the products are kept in cool and dry conditions (bathroom windowsills are often exposed to direct sunlight and so are the creams or products displayed on them), and a clean spatula is used to remove products from the jar (instead of fingers) to minimise the risk of deterioration in the product resulting from external contamination.
Our products are not preserved with chemicals substances such as parabens or phenoxyethanol. All ingredients used in our formulations are of natural origin with as minimal processing as possible. Our products have a shelf life of a minimum of 12 months unopened, and 6 months from opening. Most products will be usable for longer, however their quality may deteriorate. To avoid disappointment, please start using your products as soon as possible after purchase and keep them away from sun or heat. Please avoid stocking up - just like with fresh food, you are best buying only what you are likely to use within a few months.
HEALTH & SAFETY
We do not accept responsibility for the misuse of our products. It is the responsibility of the customer to use the products with discretion and check with a professional if in doubt. Pregnant customers and those on medication are urged to check suitability of our products with their GP. By purchasing our products, you recognise and accept the fact that that some natural ingredients, essential oils, may still cause sensitivity in susceptible individuals and that meTIME products will not be held responsible for such occurrences. We encourage new customers & those with sensitive skin to perform a patch test on the skin for possible reactions.
The privacy and security of your personal information is our priority. meTIME products is committed to protecting your privacy and will never disclose your personal details to anybody. We use the information you provide to complete orders, keep you informed of the progress of your order & to send you further information.